HOW DO I PAY FOR MY COFFEE?
We currently accept PayPal, Visa, Mastercard, and American Express. All payments are handled securely through Shopify Payments.
WHEN WILL YOU SHIP MY COFFEE?
Shipping may take up to 72 hours to get your order out the door, and the coffee is fresh. We know what a difference fresh makes. We also know that coffee orders can often be rather urgent. We have set up a system to get the freshest coffee shipped to our customers as soon as possible. Usually our processing time is 24 hours or less, but this may vary based on shipping schedules and roasting schedules. We ship via USPS and UPS Monday - Friday. These carriers also observe most national holidays, so that may affect shipping times. If you order online, we’ll send you a notification when your order has shipped. If it’s been 72 hours and you still haven’t heard from us, please let us know. You can email email@example.com
ALERT: USPS IS EXPERIENCING UNPRECEDENTED VOLUME INCREASES AND LIMITED EMPLOYEE AVAILABILITY DUE TO THE IMPACTS OF COVID-19. WE APPRECIATE YOUR PATIENCE.
DO YOU SHIP INTERNATIONALLY?
No. We currently do not ship internationally.
DO YOU SHIP TO APO/FPO/DPO ADDRESSES?
Yes. We have a number of customers scattered around the world with APO/FPO/DPO addresses. You can order online and we’ll ship the coffee directly to you. When in doubt, email firstname.lastname@example.org
CAN I RETURN MY ORDER?
No. We can’t accept returns on coffee due to its perishable nature. However, we really want you to be happy with your purchase. If you have any issues with your coffee, or if there are errors in your order, please contact us within one week of receiving your order. We’re happy to help you find something you’ll love. We’ll gladly accept returns or exchanges on defective or unused items that aren't coffee. If you're not happy with your purchase, we want to make it right. We typically ask for a photo of the damage to pass along to our shipping department in case there is a trend in breakage. Additionally, if the box was also damaged, a photo of that can help us get information to our shipping partners. Please let us know the original order number and the best address for the return shipment.
WHAT IF MY COFFEE WASN'T WHAT I EXPECTED?
Our coffees come in different finishes. The whole truth is that we source really high quality coffees and roast each coffee just enough to bring out the best of what’s inherent in those particular beans. We don’t add any flavorings to our coffee. We use tasting notes on our packaging and on our website as a way for us to describe nuances in each coffee, noticing things like brightness, sweetness and body. Do not be alarmed if you can’t taste floral or caramel in your cup. Flavor only matters in the context of you. What do you like?
HOW SHOULD I STORE MY COFFEE?
We ship ground and whole bean coffee. One of the most important variables in producing a great cup of coffee is getting the grind right, which is best to do right before brewing. We think freshly ground coffee will give you the best possible coffee experience and make your fresh coffee keep better. Store your coffee in a cool, dark place. The best way to store coffee is to store it in an airtight container in a cool, dark place. We suggest that you avoid storing coffee in a fridge or freezer. Moving beans in and out of the freezer every time you make coffee can introduce moisture to the beans, resulting in potential mold growth and degradation of the coffee. Similarly, coffee easily absorbs the flavor of things around it. Take care in choosing a container to store it in (might want to rethink reusing pickle jar), and be mindful that storing near odorous foods, spices etc, may change the flavor of the coffee.
DO YOU OFFER ORGANIC COFFEES?
Though not all of our coffees are Certified Organic, pesticides are rarely used by our producer partners. They may be utilized in extreme cases, but most healthy farms that operate a good nutrition program don’t use them. The organic certification process is very expensive for a small farm, so many do not undergo certification even if they utilize organic practices.
Though our coffees are not certified, our beans are processed and roasted in a facility that handles only coffee beans which do not come into contact with other food products.
Additionally, we do not add flavors or additional ingredients to any of our coffees. Our coffee is not genetically modified. Most of our coffees are heirloom varietals that have been cultivated by a family or community for generations. When sourcing coffee, we look for both heirloom Arabica coffees and traditional farming practices.
IS YOUR COFFEE GLUTEN FREE?
While our facility is gluten-free and there is no gluten involved during the roasting or cold brew process, we can't guarantee that at some point during the life of the coffee bean it wasn’t exposed to gluten. We've talked with our Coffee Sourcing team and coffee experts, and we think you will be safe. However, BlackNerd Coffee is not "Certified gluten-free."
DO YOU OFFER PARTNERSHIPS OR WHOLESALE?
We don’t franchise, but we do offer some of our coffees in bulk order. Looking to serve our coffee in your cafe, restaurant or store? Our bulk order program is geared towards independent cafes, grocery stores and restaurants. If you’re an office or institution or looking for larger volumes, email us at email@example.com to learn more.
We can help get you coffee for your event. We don’t have a coffee cart or the ability to cater events, but we’d love to assist you in getting great coffee for your event. If you’re looking to provide bags of whole bean coffee for your guests or at your event, we can help with that too. We offer bulk pricing for one-time special occasions. Please contact us at firstname.lastname@example.org for more information.
We can direct your press queries. Please contact us at email@example.com
We always appreciate customer feedback. Quality is very important to us, so we definitely encourage you to let us know when you’ve just have had the best latte of your life or a less than stellar experience. You can contact our Customer Service Team by emailing firstname.lastname@example.org We take a lot of pride in our customer service team. When you email us at email@example.com you’ll reach a small team of friendly, coffee-loving nerds that work out of our Virginia HQ. These folks know what's up – some of them are former baristas and coffee roasters, and anyone on the team can help answer your coffee questions. Need help brewing in a Chemex? They can walk you through it. Not sure which coffee to buy? They can give you some well-educated advice. We’ll always do our very best to make sure our customers are taken care of.