Due to health and safety reasons, we can't process returns of coffee already shipped to you. But if you're unhappy with your order, you can email us to talk about an exchange or a replacement. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a refund or exchange you'll need the receipt or proof of purchase. A picture of the item you'd like refunded or exchanged and maybe a short description about when you'd like a refund or exchange.
To start a refund/exchange, you can contact us at firstname.lastname@example.org. If your refund/exchange is accepted, we’ll send you instructions on how to process and receive your refund/exchange
You can always contact us for any refund/exchange questions at email@example.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we have processed your refund/exchange. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.